For the first time ever, Heathrow Airport passengers have recognised the airport as the ‘Best in Western Europe’ at the 2015 World Airport Awards. The airport’s award winning facilities were also recognised, as it went on to win the ‘Best Airport for Shopping’ for a sixth time, whilst also picking up an award for the best Terminal; Terminal 5 has now won this award for the fourth year running.
All of this might be as a result of a pretty impressive year for the airport; when Terminal 2 was opened last year Heathrow became the only airport in the world to have a personal shopping lounge, two restaurants created by Michelin starred chefs and a John Lewis shop.
February 2015 was a record breaking month for Heathrow, with 4.95 million passengers travelling through the airport, a 1.1% increase on the previous year and a huge supporting argument for the airport to get Britain’s new runway.
After an £11bn investment since 2003 and major improvements such as introducing a dedicated travel team who can speak 38 languages, the award is most definitely deserved in the eyes of the airport. The big question is however, what actions will Heathrow take to regain their title of being the busiest airport in the world (in terms of international passengers) after being surpassed by Dubai? Or will this come naturally should they get the new runway?