Heathrow Airport Terminal 5
Heathrow Terminal 5 is the newest of Heathrow’s terminals. It was opened in 2008 at a cost of £4 billion, and
its five floors are large enough to hold 50 football pitches. It is used exclusively by British Airways and Iberia, and provides a huge range of facilities
for travellers, including restaurants, shops, hotels, car hire services, business services, parking and bureaux de change
was officially opened by Queen Elizabeth II on the 14th March 2008 and was open to passengers on the 27th March 2008.
The terminal now sees approximately 31.9 million passengers pass through its doors on more than 200,000 annual flights.
Checking In; at the Desk, Self Check In and Online.
check in desks; if you’re flying with one of these airlines, the airport staff can direct you to the appropriate desks,
which will also have their own dedicated bag drop areas. If you like efficiency, check in online and download your boarding
pass to your phone, or use the handy app available from your airline; saving you time, and the environment!
level next to the We Know London kiosk. Visit our Car Hire page for full details on the
providers and what they offer. Remember that booking your car hire in advance will save you money, so be sure to book
early to make the most of any online deals. You can of course hire a car on the day, but the car you get will be subject
Transfer between terminals
- Terminal 2 & 3: Jump on the free Heathrow Express train and arrive at the Heathrow Central Station
for easy access to both terminals. Journey Time: 20 minutes
- Terminal 4: From Bus Stop 7, you can use either Bus 482 (Southall Town Hall) or 490 (Pools on the
Park) for a free transfer Journey Time: 20 minutes
Hotels at Terminal 5
to stay overnight before flying or to book a room when you arrive. From Heathrow Airport Terminal 5, the nearest hotel
is the Sofitel London Heathrow, to which you can walk in a few minutes. This is a
luxury hotel containing over 600 rooms and two restaurants.
open all year round. It is located on Northern Perimeter Road, and there is a five-minute courtesy coach service running
every 10 minutes.
are parking for up to a few hours. There is a height limit at the car park of 2.2 metres. However, there is an Over-height
Vehicles entrance on the ground floor.
passengers travelling through Terminal 5. There is also a meet & greet service and valet parking at Terminal 5.
from Terminal 5, fly long haul, Iberia fly to Madrid whilst Iberia Express serve Gran Canaria and Tenerife North.
Baggage Company, which you will find on the ground floor at the UK arrivals end.
your flight, you should make sure you inform your airline straight away. You can inform British Airways at the arrivals
desk in the baggage reclaim area. You will then be asked to complete a report and provide them with your telephone number
and a reference number to assist them in finding your bag.
as well as international credit cards.
- Level 3 Check-in: In Zone B
- Level 3 Departures: Near Hamleys, Near WHSmith, and with Travelex.
- Level 2 Departures: With Moneycorp near the entrance for gates A1-A7, and with Travelex near Prada.
- Terminal 5C: Departures Next to British Airways Customer Services.
- Ground Floor Arrivals (Passenger area): Near Carousel 1, and near Carousel 9.
- Ground Floor Arrivals (Public area): Near WHSmiths, and opposite Caffé Nero.
especially for those overseas purchases. With 14 offices throughout both Terminal 5 and 5b, you won’t far away from an
exchange desk! The offices are open from 5.00 until 22.00 for you to exchange on the day, or to pick up pre-ordered currency.
the terminal in arrivals and departures. They can assist you with directions, information on flights and can even arrange
for assistance in other languages.
maps and help screens.
and the operator will arrange to send an ambulance or medical help to your location immediately.
passport control. If you need to pick up a prescription, these are available at the Boots pharmacies before security
in Terminal 5. Call ahead on +44 (0)20 8897 2629 to check if your medication is available.
a Heathrow Rewards member, you get access to wi-fi that is up to 5 x faster than the standard option!
also phones for wheelchair users, and text phones for the hard of hearing.
day. You’ll find a few post boxes before and after security should you need to send anything from the
airport. Be aware that post may be inspected by HM Customs, and you are unable to send parcels.
after passport control. You can plug your devices into these using either a plug or a USB charger.
area and one near M&S Simply Food. In Terminal 5B, there are two toilet blocks, one at each end of the building.
Baby changing facilities are located throughout the terminal next to most toilet blocks. Simply follow the symbol to
reach the nearest facility.
However, some showers are available in British Airways lounges.
to take your luggage to your car or the rail and bus stations.
+44 (0)20 8745 6011.
an international airport, and you can browse the collection, relax and even purchase art if you wish. It is open every
day from 07.00 until 20.00.
massages, manicures and oxygen therapy. You can call them on 020 8283 6387.
Church members, as well as representatives from various faiths. Call +44 (0)20 8745 4261 or email firstname.lastname@example.org before your trip for more information.
after security in Terminal 5A near Gate A8, one is in Terminal 5B near Gate B34, and one is in Terminal 5C near Gate
C52. They are open all day.
a more convenient option for business travellers. They can then take the Heathrow Pod from the car park to reach the
terminal. A valet service also operates at Terminal 5. There are also a number of business lounges located after security,
which are operated by the airlines.
5. However, Terminal 5 does have a play area called Stay and Play. This can be found in the Terminal
5A departure lounge near Gate A7, and is suitable for children up to the age of nine. It is open every day from 6.00
until 21.00. Many restaurants in Terminal 5 are child-friendly and can provide high chairs and children’s
menus. We recommend you find one in advance to save time before the departure of your flight.
to the terminal and are clearly signposted. Help points are located close by to the disabled parking areas. These have
a green telephone, which you can use to ask for free assistance.
transfer to the terminal. There is also a special assistance bus that provides free transfers between the terminals.
reclaim hall. Special assistance is available in the terminal for the partially sighted, blind and hard of hearing. There
are also text pay phones in the arrivals area after customs, as well as pay phones adapted for hearing aids.
are located within the general seating areas and provide flight information screens at a low level, an induction loop
and extra space for wheelchairs.