If you exceed your baggage restrictions The Excess Baggage Company will look after your property whilst you are away. Their charge depends on how long you'll need the luggage to be held and how many items there are. Their prices roughly start from £25 per item for 24 hours.
Baggage Storage counters also offer Luggage Shipping and Courier Services, as well as Bag Wrap and new Luggage and Travel Goods, at discount prices. Please call 020 8759 3344 for more information.
Make sure to collect your checked luggage before leaving the baggage reclaim hall, as you won’t be able to return once you exit. If you’ve already left without your bags, contact your airline to arrange collection or delivery. You can also use the baggage enquiry telephones in arrivals to request assistance. These are located in:
Airlines manage baggage from check-in to arrival. If your luggage doesn’t appear on the reclaim belt, report it missing to your airline immediately.
Most airlines have a desk in the baggage reclaim hall where you can file a missing bag report—keep this report to track your luggage. If you're travelling internationally, you may also need to complete a customs form.
It’s best to report missing baggage before leaving the reclaim hall. If no airline staff are available, or you’ve already left the airport, visit your airline’s website or check Heathrow’s airline directory for contact details.
Once your airline locates your bag, they will typically arrange for it to be delivered to your destination.
If you need to collect it in person, only return to Heathrow if your airline instructs you to do so. If required, bring the following documents as you may need to go through security:
Bag collection is available between 06:00 and 22:00, but this may vary due to operational reasons. Always check with your airline before heading to the airport.
All lost property at Heathrow is managed by Smarte Carte UK Ltd. Here’s how you can find and reclaim your missing items:
Items handed in are added to an online database at lhr.lostandfoundsoftware.com. It can take 24 to 48 hours for your item to appear after it’s found.
If you see your item on the database, you can use the online contact form to start the matching process.
Once your item is confirmed, you’ll get a code. Go to mailmyproperty.com, enter your code, pay the service fee, and let them know where to send your item.
You only pay a service fee if you want to reclaim your item. Fees range from £0 to £25 per item, plus postage and packing if you choose delivery. Lost property is stored for three months, so make sure to act quickly!
Luggage trolleys are provided throughout Heathrow Airport and are free to use. The baggage reclaim area and departures area will have plenty of trolleys to help you transport your luggage. Trolleys may be taken to the car park, bus and train station, but cannot be taken through security control.
Porters are available to help passengers around the airport with their luggage. To take advantage of this porter service, ask one of the customer hosts for help when you arrive at the airport. This service is free to passengers with special needs, the elderly and those with children. Otherwise, the service costs £35. It is not necessary to tip the porters, they have been told not to accept tips from passengers.
Call 0344 335 1000 for further information about Heathrow's porter service.
