Find out which communication facilities are available for public use in each terminal, whether it be internet, phone or post facilities.
Wi-Fi is available throughout Heathrow terminals, and it is free for the first 45 minutes. If you are a member of the Heathrow Rewards loyalty programme, you can enjoy another 45 minutes free. You can then pay for more time.
Keep an eye out for Power Poles located around the terminals - these have sockets and USB ports in order to charge your mobile devices.
Internet: Free WiFi is available throughout the terminal. There are internet facilities in two of the bigger seating areas in the Level 1 Departures Lounge, as well as near the cash point in Arrivals, opposite the seating area.
Phone: Located near the entrances to Ground Level Check-in, and throughout Level 1 Check-in. In the Level 1 Departure Lounge they are mostly located in or near the seating areas. There are phones throughout Baggage Reclaim and Arrivals. Facilities for the hard of hearing are located in the public area of the arrivals concourse.
Postal Facilities: The Airport's Post Office is located near the entrance to security on Level 1 Check-in. It is open between the hours of 09:00 and 17:30 Monday to Saturday, and open on Sundays 09:00 until 13:00. There is also a post box near the cash point in Arrivals, opposite the seating area.
Internet: Free WiFi is available throughout the terminal. There are a number of internet kiosks located throughout Terminal 5:
- One in Terminal 5b and two in Terminal 5C.
- Two kiosks in the check-in area.
- Three kiosks after security in the departures area. One in each of the main squares and one in Bagel Street.
The kiosk service is operated by Spectrum Interactive Ltd. and payments for internet use can be made using pound sterling or euro. You can also plug in your own laptop into designated areas using a network cable, to get wired internet access.
Phone: Terminal 5 is well-supplied for telephones and you should find plenty throughout Departures and Arrivals. There are also wheelchair-accessible phones available, as well as text phones for the hard of hearing.
There are no fax facilities available to passengers in Terminal 5, although British Airways lounges may have fax machines available. See the British Airways website for further details.
Post Facilities: There are three post boxes, all located before you go through security.