Communication Facilities
Find out which communication facilities are available for public use in each terminal, whether it be internet, phone, fax or post facilities.
Terminal 1
Internet: There is internet access and a wireless hotspot located in both the departure and arrivals lounges, allowing you to enjoy wireless internet access from your laptop.
Phone and Fax: Public telephones are available right through the airport. Telephones for wheelchair users and text phones for the hard of hearing can be found in each terminal. Fax machines are available in the Heathrow Business Centre operated by Travelex.
Postal Facilities: Mail box and stamp machine beside the Information desk in the main Arrivals area. Nearest Post Office is in Terminal 2.
Terminal 2
Terminal 3
Internet: There are fixed internet points available before and after security. There are also wireless hotspots in the public and passenger area of both the arrivals and departures concourse, allowing you to enjoy wireless internet from your laptop.
Phone and Fax: Facilities are located throughout the departures floor. Fax facility are available on some phones. There are many phones located throughout the arrivals area, some with fax facilities. Facilities for the hard of hearing are located in the public area of the arrivals concourse.
Postal Facilities: Mail box and stamp machine are situated in front of Information desk. Mail boxes and stamp machines are available in the public area of the departures concourse, and then again in the passenger area after security.
Terminal 4
Terminal 5
Internet: There are a number of internet kiosks located throughout Terminal 5:
- One in Terminal 5b.
- Two kiosks in the check-in area, one at Caffe Nero and one at Lovejuice.
- Three kiosks after security in the departures area. One in each of the main squares and one in Bagel Street.
The kiosk service is operated by Spectrum Interactive Ltd. and payments for internet use can be made using pound sterling or euro. You can also plug in your own laptop into designated areas using a network cable, to get wired internet access.
There are a number of designated wireless hotspots throughout Terminal 5, allowing you to access the internet from your laptop. Your laptop must be wireless compatible to use this service, if not then you may need to upgrade by installing a wireless networking card.
Phone and Fax: Payphones can be found throughout Terminal 5 and payments can be made using cash or cards. There are also wheelchair-accessible phones available, as well as text phones for the hard of hearing.
There are no fax facilities available to passengers in Terminal 5, although British Airways lounges may have fax machines available. See the British Airways website for further details.
Post Facilities: Terminal 5 has a number of post boxes and stamp machines available. Stamps can also be bought from WH Smith stores located throughout the terminal. There is a Post Office available in Terminal 2, on the first floor before security control near Boots.