Baggage Information
When travelling through airports, carrying heavy luggage and keeping track of assorted bags can add to the stress of your journey. Here you can find information on how to make transporting your luggage easier, and what to do should you lose your possessions.
Excess Baggage
If you exceed your baggage restrictions The Excess Baggage Company will look after your property whilst you are away. They charge £6.50 per item per 24 hours. Please call +44 (0)20 8759 334 for more information.
Lost Property
If your baggage has been delayed or lost during your flight, you need to inform your airline as soon as possible. British Airways passengers can inform the airline of lost luggage at the Arrivals desk, which is situated in the baggage reclaim area.
You will be asked to:
- complete a lost baggage report describing the model, make and colour of your baggage.
- give them your baggage tag receipt to aid British Airways in finding your luggage.
- exchange contact numbers and you will also be given a tracking reference number.
You will be contacted as soon as your luggage has been located. You can also track the progress of your luggage online using the British Airways baggage tracking service. You can also report missing or delayed luggage online.
The Excess Baggage Company also operates Heathrow Airport's lost property service, where lost items can be handed in or reclaimed. The office is open between 08:00 and 19:00 Monday to Saturday, and between 08:00 and 16:00 on Sundays. There is a charge for items stored in the office, so passengers will have to pay a fee to reclaim their lost property.
Contacts for the lost property office:
- Telephone: +44 (0)20 8745 7727
- Email: heathrow.lostproperty@excess-baggage.com
Trolleys
Luggage trolleys are provided throughout Heathrow Airport and are free to use. The baggage reclaim area and departures area will have plenty of trolleys to help you transport your luggage. Trolleys may be taken to the car park, bus and train station, but cannot be taken through security control.
Porter Service
Porters are available to help passengers around the airport with their luggage. To take advantage of this porter service, ask one of the customer hosts for help when you arrive at the airport. This service is free to passengers with special needs, the elderly and those with children. Otherwise the service costs £7. It is not necessary to tip the porters, they have been told not to accept tips from passengers.
Call +44 (0)20 8745 5727 or +44 (0)20 8745 6011 for further information about Heathrow's porter service.