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Facilities for Those with Special Needs

London Heathrow Airport is reasonably friendly to disabled people and those needing special assistance. All terminals offer:

For general advice and information regarding the special needs facilities at Heathrow Airport telephone +44 (0)870 000 0123.

Travel-Care is an independent agency offering assistance to anyone at London Heathrow Airport who has a problem. Travel-Care can be found in the Queens Building inbetween Terminals 1 and 2.

Open from Monday to Friday from 09.00 - 17.00 and closed Saturday/Sunday and Bank Holidays.

Telephone: +44 (0)208 745 7495

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.