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Facilities for Those with Special Needs

London Heathrow Airport is reasonably friendly to disabled people and those needing special assistance. All terminals offer:

For general advice and information regarding the special needs facilities at Heathrow Airport call +44 (0)844 335 1801 or Heathrow minicom service for deaf or hard of hearing on +44 (0)20 8745 7950.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

There are Special Assistance points located throughout Heathrow Airport in all Terminals. At these points they will have induction loops as well as offering other assistance to passengers.

Reserved seating for disabled people will also aim to have induction loops (look out for the 'sympathetic ear' symbol).

The locations of the Special Assistance points are as follows:

Terminal 1

Terminal 2

Terminal 3

Terminal 4

Terminal 5

In Terminal 5 opposite Gates 20 and 21 is the new Lichfield Suite, a purpose built lounge fully catering to those with special needs. It includes a fully equipped Changing Place and is always manned by a member of assistance staff.

If you have an assistance or guide dog, please check our section on Flying with Guide/Assistance Dogs.

For comprehensive information about disabled air travel visit Flying with Disability.