Heathrow Airport Children's Facilities
Heathrow Airport has a number of facilities for looking after children, including play areas and also facilities for newly born babies and young children.
Child friendly Airport Lounges
No.1 Traveller opened their Flagship lounge at Heathrow's Terminal 3 in August 2011. The lounge includes a colourful family room with a TV showing children’s programmes such as Bob the Builder and beanbags for children to play on. As well as the family room, you can relax in the lounge and enjoy the complimentary cuisine or take advantage of the free Wi-Fi to catch up with some work. The lounge costs £30 per adult and £15 per child for bookings made in advance. Click here for more details and information.
Servisair's Terminal 1 and 3 Airport Lounges accept children but they must be accompanied by an adult at all times. To use the lounge it costs £14.99 per child in Terminal 1, and £10.99 per child in Terminal 3. In this case, a child is classed as age 2 - 11, and children between 0 and 1 years of age are allowed in for free.
You can find out more about lounges on our Airport Lounges page.
There are a number of play areas at Heathrow Airport. They are unsupervised, soft play areas that are designed to keep your little companion busy and entertained prior to the flight.
Terminal 3 at Heathrow boasts a dedicated Family Lounge split into two areas - one is for children up to 2 years old, and another one that suits children from 3 to 9 years old. There is also a special Game Zone for the children aged 10-15, a kids quiet room, some drink vending facilities and plenty of space for parents and accompanying adults to sit and relax. Nursing mothers are welcome to use a special discreet area.
You can easily find this Family Lounge in the departures area, just after you pass security, close to the Ted Baker shop. Simply follow signs to Lounge A. Opening hours are from 6am to 9pm, entry is free and the area is not supervised - so you will have to accompany your little explorer.
Terminal 1 play area, also called Stay & Play, is situated in the departure lounge, once you pass the security checks, close to Caffè Nero, available for play between 7.30am and 6 pm every day. The Stay & Play has slides, soft play area and two individual areas - one for the small babies, and another one for older children. Free entry, suitable for children aged 0-9.
Reopened in June 2014, Terminal 2 has excellent facilities for those travelling with children. The spacious and spectacular building boasts a range of seating areas where the younger travellers can enjoy the dramatic views of the airfield. There are dedicated Stay & Play areas in the departure lounge and the Queen’s Terminal is also well prepared to host a rolling programme of themed seasonal events such as visits from popular children’s cartoon characters.
Terminal 4 at Heathrow also boasts a Stay & Play area, open from 9.30am to 8pm every day and perfect for some pre-flight fun and exercise. It is situated in the departures section, past the security, near Burberry store. Free entry, suitable for children aged 0-9.
Located in the main Terminal 5A lounge, just after you pass the security checks, near Gate A7, this Stay & Play area is open from 8.30am to 7am daily. Free entry, suitable for children aged 0-9, like all play areas above, an adult must accompany the child.
There are a number of shops in each terminal that have computer and arcade games available to keep children occupied whilst waiting for a flight. BAA information desks offer free colouring books and crayons to children, and many shops offer a variety of magazines, comics and puzzle books to keep children entertained.
Feeding/Changing: Specially equipped rooms for feeding and changing babies are indicated by either a 'bottle' sign or a baby care symbol. Other changing facilities are provided on route to the gaterooms, in the transfer area and after passport control on arrival. There are fold-down tables provided in some male and female toilets.
Baby changing facilities are located throughout Terminal 5, next to all toilet blocks. Follow the baby changing symbol in the terminal building to find the facilities.
If you haven't even flown once with your tiny offspring, here's an excellent guide to Flying with Babies and Toddlers; planning and preparation is key.
Shops and Restaurants
There are numerous shops and restaurants suitable for families at Heathrow. Most shops and restaurants are located in the departures concourse, after passport control, so there is plenty to keep the family occupied whilst waiting for your flight. Our Shopping and Bars and Restaurant pages can help you decide where to go to entertain all the family.
Travelling as a family, with children, endless baggage and too much to think about can be a bit of a nightmare. There are plenty of services now that, for a small fee, will help you through your journey.
It is worth checking with your airline to see if they offer this option, as many airlines now provide a service to help with your children and luggage through the airport and on the plane.
Airlines that offer such a service include:
- Air France
- Austrian Airlines
There are also separate companies that offer family meet and greets from certain airports. They will help you through the process at your departure airport, and then meet you at your arrival airport to assist you through baggage claim and customs.
For example, Marhaba Services offer this from Dubai Airport, and Servisair Concierge run their Airport Buddy programme, who can help you through the stressful airport process from £49.