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New identity for Heathrow Airport

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Page last updated: 3rd Jul 2009 - 01:09 PM

BAA may be losing its monopoly on the UK’s airports after it was forced by the Competition Commission to sell off a few of them, but it has now decided to give Heathrow Airport, by far its largest asset, a facelift.

After the initial problems with Terminal 5 and the recent controversy over the new runway, it has been decided that the airport needs to present a different image to the world. BAA has therefore decided that it will be re-branded simply as ‘Heathrow’, with the tag-line ‘Making every journey better’.

The main ways in which the re-branding will take effect will be through posters at the airport itself, and these will be coupled with adverts on screens on the London Underground as well as advertorials in a number of publications.

The main focus will be the number of flights and destinations that Heathrow has to offer, and it will try to highlight the fact that all the recent improvements have made it the best airport in Europe, as well as highlighting its shopping facilities and restaurants.

The re-branding work will be carried out by the firm Masius, as well as being overseen by BAA Marketing and Insight, led by Nick Adderley. He has said that the changes are “about creating real understanding amongst our audiences as to why they should fly through our airport”.

So is Heathrow about to put all its problems behind it as it redefines itself in a new era? Or would it simply have more success if it didn’t get such a bad reputation for mishandling passengers’ luggage? We’ll just have to wait and see.

Comments - 2


1. sanjida

25th Jul 2009 - 11:01 PM

WHERE can i comment about crappy airport service and airport staff?! my dads plane landed at 8 and no news of him. its 11 now and none of teh staff could help and now the airport is empty and my brotehr is sitting there not knowing what to do and inevitably incurring an astronomical parking bill! damn heathrow bleading airport!

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2. Sarah Woolmer

1st Oct 2009 - 10:32 AM

First and foremost BAA should take a leaf out of the book of Abu Dhabi and Dubai airport - their cleanliness, the politeness of the staff and their 'sensible' parking prices. Heathrow is astronomical with its parking charges. Also the cost of even a bottle of water at Heathrow is over a £1 - enormous profiteering. Food outlets are poor and expensive. Duty Free? What duty free when you compare the prices at other airports. Re-branding well this takes the biscuit when as one drives into the 'flagship' airport of the UK and there we are with an Emirates A380! BAA should be ashamed of themselves - this is Britain not The Emirates - you wouldn't find any other airport with a competitors aeroplane on such a prime site. Please reconsider what you are doing and listen to your public and their views. I'm sure Masius are going to earn a fortune out of this re-branding contract and I'm not sure that they or BAA have a clue! Sorry but my simplistic view on things.
Thanks for taking the time to read this.
Sincerely
Sarah Woolmer

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