| Terminal 1 | There is a general airport enquiries desk located in the middle of the lower floor, near the car hire desks and meeting point. Open 06:00 - 23:00. There is none in the Departures area. |
|---|---|
| Terminal 2 | There is one information desk in the Departures area near World Duty Free, and another one near the meeting point in the public area. Open 06:00 – 23:00. |
| Terminal 3 | The information desk is located in the middle of the Arrivals area, near the Bureaux de Change (open 05:30 - 22:30). Another information desk is available in the check-in area, Zone D (open 07:00 - 21:30). |
| Terminal 4 | The Departures information desk is available after security and passport control in the passenger area, located near the World Duty Free store. There is also an airport enquiries desk towards the left hand side of the arrivals floor, near the taxi desk (open 05:30 - 22:30). |
| Terminal 5 | The information zone is in the Arrivals area of Terminal 5, on the ground floor. Passengers arriving at the terminal should turn right when reaching the Arrivals area to find the information zone, at the north end of the building. Here you will find computer help terminals to provide advice, directions and travel information. There are also members of airport staff at hand to offer further advice if needed. Help points for passengers have also been installed in key locations around Terminal 5. |
Information Points
Information desks are located throughout the airport. Find out the location of the information desk below to avoid getting lost in the large terminals:
Information Desks
Customer Hosts: Customer hosts are on duty throughout Terminal 5, both before and after security. They are friendly and will be able to answer your questions. Each customer host has been issued with a handheld computer, which gives them easy access to information that will be of good use to the passengers.
Meeting Points
There are meeting points in the arrivals areas of Terminals 1-4. They can be found in the locations listed below for each terminal.
Here is the standard symbol that is used throughout the airport at all terminals:
Meeting Points
| Terminal 1 | The meeting points are located on the ground floor in the international arrivals area, opposite the information desk and next to the London Underground escalator. |
|---|---|
| Terminal 2 | The meeting point in Terminal 2 is located next to the BAA information desk on the first floor. |
| Terminal 3 | The meeting point in Terminal 3 is located on the ground floor in the arrivals building, in the seated area. |
| Terminal 4 | The meeting point in Terminal 4 is located on the ground floor in the arrivals concourse, next to the BAA information desk. |
| Terminal 5 | The bridges and supporting pillars in the arrivals concourse of Terminal 5 are colour-coded. From north to south, the pillars are purple, blue, green, orange, and red. This will help you arrange an appropriate meeting place at the airport. |
Smoking Area
In line with the British law that bans smoking in enclosed public spaces, smoking is not permitted in any of the terminal buildings at Heathrow. There are designated smoking areas available outside the terminal buildings. However, once you have passed through security control, there is nowhere to smoke in the departure lounges. If you are catching a connecting flight at Heathrow airport, you will need to pass through passport control in order to enter the UK and access the outdoor smoking areas. This will mean going through security control to return to the departure lounge.